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I am not familiar with the term XYZ, can you please explain?
Please examine our Glossary.
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Using Open Source software, how can I build a ... ?
Name |
Example |
Hardware |
Software |
Voice Recorder |
Record phone calls in call centres, banks or record radio messages for archiving |
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Automatic Call Distributor (ACD) |
The computer answers the phone and says "Press 1 for Sales, 2 for Support..." |
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Interactive Voice response (IVR) |
"Please enter your customer ID....", then the
computer gathers DTMF key presses from the phone and perhaps looks up a database to check an
order ID or account status. |
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PBX |
Build a PC-based PBX (traditional TDM) |
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My business already has a PBX, but I would like to add a
an IVR, ACD, VOIP or call recording capabilities. How can I get started?
Please email Voicetronix support or sales and we will tell you
what hardware and software you need to get started. You will need to tell them:
- What type of PBX and whether it connects to proprietary handsets.
- How many phone lines and handsets are connected to the PBX.
- Whether the phone lines are POTS, E1/T1, ISDN or CAS.
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I am comfortable installing and configuring Linux, but I haven't performed
any Computer Telephony work. I need to build a Computer
Telephony system for our office. Can you help me get started?
If you have Linux and programming skills, then Computer Telephony using our hardware and software building blocks
will be easy for you. We can advise you on the hardware and software
required, and help you build your application. If you don't feel
comfortable setting the system up yourself, you can engage our professional services to complete your custom solution.
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How can open source help me with my Computer Telephony development?
Many of our customers are getting tired of:
- Expensive technology and application tool upgrades.
- Rigid service level agreements (SLAs).
- Expensive customisation services.
- Expensive software licenses that restrict business.
- Hardware vendors who refuse to upgrade and/or fix bugs in their
drivers.
The real value in our hardware is the support of open source telephony
software. This enables our clients to benefit from freely available
software to build and deploy feature-rich telephony applications very
quickly. Costs become predictable and there are no hidden licensing or
upgrade charges.
In fact, open source software empowers our customers. There is no
reason to be dictated by Service Level Agreements (SLAs) or customisation services. You have
access to the source code and can choose whether or not to upgrade to
new supported versions or make modifications to suit your own
requirements. You don't have to be pressured to upgrade to the
vendor's supported version or be held ransom to exorbitant
customisation fees.
Tired of expensive and restrictive licenses? How would you
like to remove all operating costs and licensing issues from your product?
Consider changing to a free, high performance operating system such as
Linux and in particular the Debian distribution.
And yes, you can mix your closed-source application code with free, open
source code in your product/application.
Ever wanted your Computer Telephony hardware vendor to fix a bug in
their driver? How about getting them to upgrade their driver to a new operating system? Well,
with our open source driver you are free to perform this work
yourself, should we be unable to do so. With Open Source,
you are in control!
See the Open Source page for more information.
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As an Original Equipment Manufacturer (OEM), how can Voicetronix help
me maximise my competitive advantage?
Voicetronix provides client access to all source code for each of its
products. Clients don't get frustrated with integrating "black boxes"
into their product lines. The development and maintenance cycle is
shortened as they have better design and diagnostic control over their
whole product. This equates to better quality offerings, quicker time
to market and faster returns on investment.
Voicetronix has developed a selection of typical telephony
applications that illustrate to software developers how to best utilise its drivers and API
in their application development projects.
OEMs can leverage against these freely available existing building blocks and concentrate
solely on customising telephony solutions for their clients instead of
re-inventing the wheel.
For OEMs we offer quality products and strong support. We will work
with you, even customise our product to meet your needs. We will
help you with your coding, and even visit you to work with your
engineers.
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What is Computer Telephony hardware?
Have you ever phoned up a company and heard a recorded voice say.......
"Welcome to Company XYZ, to reach sales, press 1"........"
Yes, I know what you are thinking, and I have had some bad
experiences on these systems too!
Voicetronix manufactures hardware (Computer telephony cards) that enable
these systems to be built. These cards plug into a PC, then multiple phone
lines connect into the card. Our customers add the software, and then you
have a complete Computer telephony (CT) system, that can answer the phone,
redirect your call, take voicemail, and many other applications.
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© Copyright 1995-2017 VoiceTronix Pty Ltd |
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